Terms of Service

1. Acceptance of Terms

By accessing or using ReviewsOS (“the Service”), operated by Y&E Group LLC, doing business as ReviewsOS (“we,” “our,” or “us”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

ReviewsOS is a business-to-business (B2B) software-as-a-service platform that helps home service businesses manage their online reputation. The Service includes:

• Google Business Profile review monitoring and management
• Technician performance tracking and attribution
• Customer tip collection and disbursement via Stripe
• QR code-based customer review flows
• Automated notifications via Discord, Google Chat, and other channels
• Team leaderboards and reporting

3. Account Registration

To use the Service, you must create an account with accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Post, solicit, or facilitate fake, fraudulent, or misleading reviews
• Interfere with or disrupt the Service or its infrastructure
• Attempt to gain unauthorized access to any part of the Service
• Use the Service to send unsolicited communications (spam)
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell, sublicense, or redistribute the Service without our prior written consent

5. Third-Party Integrations

The Service integrates with third-party platforms including Google Business Profile, Google Chat, Discord, Stripe, and others. Your use of these integrations is subject to the respective third-party terms of service:

• Google: Your use of Google APIs through ReviewsOS is subject to the Google Terms of Service and the Google API Services User Data Policy.
• Stripe: Payment processing is provided by Stripe and is subject to the Stripe Services Agreement.

We are not responsible for the availability, accuracy, or content of third-party services. You authorize us to access and use third-party services on your behalf to the extent necessary to provide the Service.

6. Payment Terms

6.1 Subscription Fees

Access to the Service may require payment of subscription fees. Fees are billed in advance on a recurring basis (monthly or annually) as specified at the time of purchase. All fees are non-refundable except as required by law or as expressly stated in these Terms.

6.2 Tip Processing

ReviewsOS facilitates customer tips to service technicians through Stripe. Tips are processed through the organization's Stripe account. ReviewsOS is not a party to the tip transaction between the customer and the technician. Tip disbursement is subject to the organization's payout schedule and Stripe's processing timelines.

6.3 Tax Responsibility and Tip Taxation

(a) Platform Role. ReviewsOS facilitates digital tip payments from customers to service technicians via Stripe Connect. ReviewsOS serves as the payment settlement entity (PSE) for tax reporting purposes. ReviewsOS is not an employer, payroll service provider, tax advisor, accountant, financial planner, or money transmitter. All payment processing is performed by Stripe, a licensed payment processor. ReviewsOS does not determine the tax treatment of any payments processed through the Service.

(b) Stripe Terms. Use of the tipping feature requires agreement to Stripe's Connected Account Agreement and Stripe Services Agreement. ReviewsOS is not a party to the agreement between Stripe and the technician.

(c) 1099-K Reporting. ReviewsOS may facilitate the issuance of IRS Form 1099-K through Stripe for tip disbursements to service technicians when applicable federal or state reporting thresholds are met. The issuance of a 1099-K is governed by IRS rules and Stripe's reporting infrastructure. ReviewsOS makes no guarantee regarding the timing, accuracy, or completeness of any tax form generated by Stripe. Technicians are responsible for reporting all tip income to the appropriate tax authorities regardless of whether a Form 1099-K is issued.

(d) Organization (Employer) Responsibility. Tips processed through ReviewsOS are not reported by ReviewsOS to the technician's employer. Organizations have no proactive withholding obligation on tips that are not reported to them by their employees. However, organizations are solely responsible for determining whether any federal, state, or local tax obligations apply to tip income received by their workers, including potential obligations under IRC Section 3121(q). Organizations should consult with a qualified tax professional regarding their specific obligations.

(e) Technician (Recipient) Responsibility. Technicians and any other individuals who receive tip payments through the Service are solely responsible for:

• Reporting all tip income to the appropriate tax authorities, including on their personal tax returns
• Reporting tips to their employer as required by applicable law
• Paying all applicable federal, state, and local income taxes and employment taxes on tip income
• Determining eligibility for any tax deductions, including the qualified tip income deduction under the One Big Beautiful Bill Act
• Maintaining adequate records of all tip income received

Tips not reported to an employer may be reported using IRS Form 4137 or any other required forms for tip income.

(f) No Tax Advice. Nothing in the Service, including any documentation, marketing materials, customer communications, or features, constitutes tax, legal, or financial advice. Any information provided by ReviewsOS regarding tax laws, deductions, or reporting requirements is for general informational purposes only and may not reflect the most current legal developments. Tax laws are complex, vary by jurisdiction, and are subject to change. All parties using the Service are strongly encouraged to consult with a qualified tax professional or CPA before making any tax-related decisions.

(g) Limitation of Liability for Tax Matters. ReviewsOS shall not be liable for any taxes, penalties, interest, fines, or other charges arising from: (i) any party's failure to comply with applicable tax laws; (ii) any party's reliance on information provided by ReviewsOS regarding tax matters; (iii) the failure or delay of Stripe or any third-party service to generate, file, or deliver tax forms; or (iv) any changes in tax laws, regulations, or IRS interpretations that affect the tax treatment of tip payments processed through the Service.

(h) Indemnification for Tax Claims. You agree to indemnify and hold harmless ReviewsOS from any claims, damages, losses, or expenses (including reasonable legal fees) arising from or related to your tax obligations, your failure to comply with applicable tax laws, or any dispute with a tax authority regarding payments processed through the Service. This indemnification obligation is in addition to, and not in limitation of, the general indemnification obligations set forth in Section 11.

6.4 Price Changes

We may change our fees upon 30 days' prior notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data, including data obtained through Google APIs.

You retain ownership of all data you provide to the Service. You grant us a limited, non-exclusive license to use, process, and store your data solely to provide and improve the Service.

8. Intellectual Property

The Service, including its design, features, code, documentation, and branding, is owned by ReviewsOS and is protected by applicable intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or other brand features.

You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected. We do not guarantee the accuracy or completeness of any data obtained through third-party integrations, including Google Business Profile data.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVIEWSOS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless ReviewsOS, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable law or third-party rights
• Content or data you provide through the Service

12. Termination

Either party may terminate these Terms at any time. You may stop using the Service and request account deletion by contacting us at support@reviewsos.io.

We may suspend or terminate your access to the Service immediately, without prior notice, if:

• You breach these Terms
• Your use of the Service poses a security risk or may cause harm to other users
• We are required to do so by law

Upon termination, your right to use the Service ceases immediately. We will delete your data in accordance with our Privacy Policy.

13. Modifications to Terms

We may update these Terms from time to time. When we make material changes, we will notify you via email or through a prominent notice on the Service at least 30 days before the changes take effect. Continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Y&E Group LLC, d/b/a ReviewsOS
Email: support@reviewsos.io